Terms of Service

Ordering Policy

At Beautenic, placing an order and creating an account is simple and convenient. Customers can create a personal account on our website by following these steps:

Click on the “Login” option on the website.
Select the “Create an Account” option on the Customer Login page.
Enter the required personal information and account details.
Review the information provided and click “Create an Account” to complete the registration process.

Once your account has been successfully created, you can use your registered account to place and manage your orders.

Pricing & Payment Policy

Product Pricing

All product prices displayed on Beautenic.com are the current prices applicable at the time of listing. However, prices are subject to change without prior notice.

Orders are acknowledged and processed based on the price applicable at the time the order is placed and confirmed.

Payment Method

Beautenic currently accepts Cash on Delivery (COD) as a payment method for eligible orders.

Under the Cash on Delivery option, customers can make payment to the authorized courier representative at the time of delivery.

Please note that COD availability may vary depending on the customer's delivery location, region, or area.

Order Verification & Confirmation

For security and order-verification purposes, Beautenic may reconfirm orders through a phone call or message before processing and dispatching the order.

If a customer does not respond to or confirm the order verification request, Beautenic reserves the right to not process or dispatch the order.

Customer Support

For questions regarding orders, products, payments, or other customer-related concerns, you can contact our customer support team at:

Email: beautenicuk@gmail.com

Out-of-Stock Policy

We apologize for any inconvenience caused when a product is marked as “Out of Stock.” Products that are unavailable cannot be fulfilled until they become available again.

In exceptional circumstances, an order may be accepted or confirmed before we discover that a particular item is unavailable for delivery. In such cases, we will contact the customer within 2 business days to discuss the available options for handling the order.

Alternative Products

If a product is out of stock, customers may contact our customer support team for assistance. Our team can help guide you toward an available alternative product, subject to availability and applicable pricing.

Cancellation Policy

Customers may request cancellation of an order before the order has been processed and dispatched.

Cancellation Before Dispatch

No cancellation charges will be applied when a cancellation request is successfully received before the order is processed and dispatched by Beautenic.

Cancellation After Dispatch

Once an order has been processed and dispatched, a cancellation request may not be accepted or approved.

Customers are therefore encouraged to submit cancellation requests as soon as possible if they no longer wish to receive their order.

Exchange & Return Policy

At Beautenic, we aim to ensure that customers receive their ordered products in proper condition and according to their order specifications.

An exchange may be facilitated in cases where:

The product received is damaged upon delivery.
The wrong product has been delivered.
The product received does not match the customer's confirmed order specifications.
The product is found to be defective or faulty.

Reporting a Damaged, Defective or Incorrect Product

If you receive a damaged, defective, faulty, or incorrect product, you must contact us within 24 hours of receiving the order.

To report an issue, please email us at:

Email: beautenicuk@gmail.com

Please include your Order ID and relevant details regarding the issue with your product.

Complaint Reporting Timeframe

All complaints relating to damaged, defective, faulty, or incorrectly delivered products must be reported within 24 hours of delivery.

Complaints received after this specified timeframe may not be eligible for exchange or other resolution under this policy.

Return of Defective or Damaged Products

If an item is determined to be defective or damaged, the customer may be required to return the product to Beautenic in its original or securely packed condition, as instructed by our customer support team.

Once the returned product is received and reviewed, Beautenic may issue a replacement for the eligible product mentioned on the invoice, subject to verification and availability.

Courier Pickup for Defective Products

For eligible defective or damaged products delivered within Pakistan, Beautenic may arrange for its designated courier partner to collect the product from the customer.

The customer will be informed in advance regarding the pickup date and expected pickup time.

Customers are required to keep the product appropriately packed and ready for collection.

Photographic Evidence

For damaged, defective, or incorrect products, photographic evidence may be required to help us verify the reported issue.

Customers may be requested to provide clear photographs of:

The product received
The damaged or defective portion
The product packaging
The shipping or order label, where applicable

The submitted evidence will be reviewed before an exchange or replacement is approved.

Safety of Online Transactions

At Beautenic, we take the confidentiality and security of customer information seriously.

Any payment-related information submitted by customers through our website is treated as confidential and is accessible only to authorized personnel where required for order processing, verification, or customer support.

Customers are advised not to share sensitive account or payment information with unauthorized individuals claiming to represent Beautenic.

We take reasonable measures to protect customer information and maintain the confidentiality of information associated with online transactions.