1. What is Beautenic?
Beautenic is a premium skincare brand offering clinical-grade serums, toners, face washes, creams, and sunscreens designed to deliver effective results for all skin types.
2. What products do you offer?
We provide a range of skincare essentials, including:
- Clinical Serums
- Toners
- Face Washes
- Creams
- Sunscreens
3. Are Beautenic products safe for all skin types?
Yes, Beautenic products are formulated with safe and effective ingredients suitable for a wide range of skin types. However, individual skin reactions may vary. We recommend conducting a patch test before use.
4. How do I perform a patch test?
To perform a patch test:
1. Apply a small amount of the product to a clean area of your forearm.
2. Wait for 24 hours to check for any reaction.
3. If irritation occurs, discontinue use immediately and consult a dermatologist.
5. Do Beautenic products contain harmful ingredients?
No, our products are free from harmful chemicals such as parabens, sulfates, and artificial dyes. We prioritize clean, dermatologist-tested formulas.
6. How do I place an order?
You can place an order directly through our website at www.beautenic.com. Simply select your desired product, add it to your cart, and proceed to checkout.
7. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards
- Bank Transfers
- Cash on Delivery (COD)
8. Do you offer nationwide shipping?
Yes, we ship to all cities across Pakistan.
9. How long does delivery take?
Delivery typically takes 3-5 business days, depending on your location.
10. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. Use this tracking number to monitor your order's progress.
11. Can I cancel my order?
Orders can only be canceled before they are dispatched. Please contact our support team immediately if you wish to cancel an order.
12. Do you provide discounts or offers?
Yes, we frequently run special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.
13. Are your products cruelty-free?
Yes, all Beautenic products are 100% cruelty-free and not tested on animals.
14. How do I store Beautenic products?
Store all Beautenic products in a cool, dry place, away from direct sunlight.
15. Can I use Beautenic products during pregnancy?
While our products are safe, we recommend consulting with your dermatologist or healthcare provider before using any new skincare products during pregnancy.
16. What should I do if I experience irritation?
Discontinue use immediately and wash the affected area with water. Consult a dermatologist if the irritation persists.
17. Can I use multiple Beautenic products together?
Yes, our products are designed to work synergistically. However, follow the recommended usage guidelines provided on each product.
18. Do your products have an expiration date?
Yes, all products have an expiration date printed on the packaging. Avoid using products past their expiration.
19. How do I contact customer support?
You can reach us via email at customersupport@beautenicworld.com or thebeautenic@gmail.com. Alternatively, call us at +92-326-1150522.
20. What is your return policy?
We do not accept returns or refunds once the product has been dispatched. If you receive a damaged or defective product, you must report it immediately by contacting us via phone or email within 12 hours of receiving the product.
21. How do I report a damaged product?
If your product arrives damaged:
1. Take clear photos of the damaged item(s), including the packaging.
2. Email us at customersupport@beautenicworld.com or thebeautenic@gmail.com, or call us at +92-326-1150522 within 12 hours of receiving the product.
3. Include your order number, contact details, and a brief description of the issue in your message.
Our team will review your claim and respond within 1-2 business days.
22. Damage Replacement Policy
- Eligibility:
- Damage must be reported within 12 hours of receiving the product.
- The product must remain unused, and all original packaging must be retained for verification.
- Process:
- After verification of the damage claim, we will issue a replacement for the damaged item(s) at no additional cost.
- If a replacement is not available, we may provide a store credit or refund based on the situation.
- Exclusions:
- Claims made after 12 hours of receiving the product will not be entertained.
- Minor cosmetic imperfections, such as slight dents or scratches on the packaging, do not qualify as damage unless they affect the product's functionality.
23. Skin Reaction Disclaimer
Beautenic products are formulated with clinical-grade ingredients and are designed to suit a wide variety of skin types. However, we are not responsible for any adverse skin reactions or allergies caused by the use of our products.
- Before using any product, carefully read the product descriptions on our website to ensure it is suitable for your skin type.
- We strongly recommend performing a patch test before using any new product.
- If you are unsure about a product or have a specific skin condition, please consult with your dermatologist before use.
Your safety and satisfaction are our priority, but individual skin responses may vary.